Terms of Service

These Terms of Service ("Terms") govern your use of our website and shipping services. By requesting a shipment, creating an account, or otherwise using our services, you agree to these Terms.

1. Our Services
We provide express, ground, and freight shipping services, including online rate estimates, shipment booking, label and invoice generation, and shipment tracking.

2. Booking a Shipment
When you book a shipment, you confirm that the information you provide (sender, recipient, package contents, weight, and dimensions) is accurate. Rates are calculated based on the details provided and may be adjusted if the actual shipment differs.

3. Prohibited Items
You may not ship items that are illegal, hazardous, or prohibited by applicable customs and transport regulations. We may refuse, hold, or return any shipment that violates this policy.

4. Payment
Charges are due according to the payment method selected at booking. For manual payment methods, your shipment is held until payment is confirmed by our team. Outstanding balances may delay pickup or delivery.

5. Delivery & Tracking
Estimated delivery dates are estimates, not guarantees. Delays can occur due to customs holds, weather, or circumstances outside our control. Tracking information is updated as checkpoints are recorded by our team.

6. Liability
Our liability for lost or damaged shipments is limited to the declared value of the shipment, where applicable, unless a different arrangement was agreed in writing. We are not liable for indirect or consequential damages.

7. Claims
If your shipment is lost, damaged, or delayed, contact our support team as soon as possible so we can investigate and, where appropriate, process a claim.

8. Account Responsibilities
If you create an account, you are responsible for keeping your login details secure and for all activity under your account.

9. Intellectual Property
All content on this website — including text, graphics, and logos — belongs to us or our licensors and may not be used without permission.

10. Termination
We may suspend or terminate access to our services for any user who violates these Terms.

11. Changes to These Terms
We may update these Terms from time to time. Continued use of our services after changes take effect means you accept the updated Terms.

12. Governing Law
These Terms are governed by the laws of the jurisdiction in which our company is registered, without regard to conflict-of-law principles.

13. Contact Us
Questions about these Terms can be sent to the email address listed on our Contact page.