Privacy Policy

This Privacy Policy explains what information we collect when you use our website and shipping services, how we use it, and the choices you have.

1. Information We Collect
- Contact details you give us: name, email, phone, and address, when you request a quote, create a shipment, contact support, or leave a review.
- Shipment details: sender and recipient information, package contents description, weight and dimensions, and delivery instructions.
- Tracking and usage data: tracking number lookups, pages visited, and device/browser information collected automatically via cookies and similar technologies.
- Payment information: when you pay online, your payment is processed by our payment provider — we do not store your full card number.

2. How We Use Information
We use the information we collect to: create and fulfill shipments, provide tracking updates, respond to support requests, process payments, improve our services, and comply with legal and customs requirements.

3. Sharing Your Information
We share information only as needed to provide the service: with delivery partners and customs authorities to move your shipment, with payment processors to handle transactions, and with service providers who help us operate this website. We do not sell your personal information.

4. Cookies
We use cookies to keep the site working (e.g. remembering your language and cookie preferences) and to understand how the site is used. You can control cookies through your browser settings; blocking them may limit some features.

5. Data Retention
We retain shipment and account records for as long as needed to provide our services and to meet legal, accounting, and reporting requirements.

6. Your Rights
Depending on where you live, you may have the right to access, correct, or request deletion of your personal information. To make a request, contact us using the details on our Contact page.

7. Security
We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure.

8. Children's Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children.

9. Changes to This Policy
We may update this policy from time to time. Continued use of our services after changes take effect means you accept the updated policy.

10. Contact Us
Questions about this policy can be sent to the email address listed on our Contact page.